Are You Cutting Rocks or Building a Cathedral? (1 minute read) In his bestselling book, ‘The Practice of Management’, Peter Drucker – a revered Management Consultant – shares the story of three stonecutters to illustrate the importance of connecti...
Regaining Focus (1 minute read) It’s an attention economy , where everyone and everything is competing for your attention. So, how can you reclaim your focus and dictate where your attention goes? 6 Tips to Regain an...
Focusing Within (1 minute read) It was US President, Theodore Roosevelt, who is attributed with the quote, “Comparison is the thief of joy!” In an era of social media comparisons and expectations, we are continually ...
Cleaning House (1 minute read) You may have heard of – or adopted – the KonMari method developed by the infamous Marie Kondo. It was this Japanese icon who helped us realise the inherent value of decluttering and or...
Improving the Consumer Experience (2 minute read) “Customer Service should not be a department – it should be the entire organisation!” TONY HSIEH – CEO ZAPPO’S That so many individuals and companies get customer service wrong is almo... Customer Service
Building Customer Engagement (1 minute read) “We see our customers as invited guests to a party, where we are the hosts.” JEFF BEZOS – FOUNDER, AMAZON We’ve all had a poor customer experience, and we’ve most likely shared that ex...
Key Principles of Influence in Consumer Behaviour (1 minute read) In his bestselling book, ‘Influence, The Psychology of Persuasion’ , Professor Emeritus of Psychology & Marketing, Robert Cialdini, collated years of research on social influence into ...
Going Beyond Vanilla (1 minute read) Whether you consider a dining experience or consultation with an advisor, good service is now the minimum expectation. In the world of restaurant hospitality, Daniel Humm and Will Guid...
5 Customer Service Superpowers (1 minute read) Great customer service continues to be a key differentiator between businesses and individuals. Here are some of the superpowers which can help you and your team or company stand out f... Customer Service
The Chill of Change (1 minute read) “It’s not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.” CHARLES DARWIN Whether it’s moving house, a new job role, or new...
Achieving Goals through Change (1 minute read) “If you don’t like change, you’ll like irrelevance less!” Achieving desirable goals requires thoughtful consideration about what you want and identifying what is standing in your way. ... Goals
Success and Resilience (2 minute read) “Greatness is not intelligence. Greatness comes from character, and character isn’t formed out of smart people. It’s formed out of people who suffered.” JENSEN HUANG, CEO OF NVIDIA As ...